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Cisco and Proto showcase edge AI hologram for retail CX
Cisco and Proto demonstrated an edge AI hologram at NRF, enabling natural voice interactions for retail customer support without cloud dependency.
At the National Retail Federation conference, Cisco and Proto Hologram demonstrated an innovative edge AI hologram called Kailey designed to improve retail customer experience by enabling natural, voice-based interactions without relying on cloud connectivity. The hologram pairs a scanned real person with a small language model deployed on Cisco’s Unified Edge platform, delivering instant, low latency support on products, store information, and FAQs.