Sony Bank integrates generative AI core

Sony Bank, in collaboration with Fujitsu, has integrated generative AI into its core banking systems, enhancing operational efficiency and enabling personalized customer services. This deployment is reshaping traditional banking workflows in Japan, automating routine tasks and improving client interactions. Could AI-driven operations become the benchmark for financial institutions? By leveraging advanced AI technologies, Japanese banks are setting new standards for service quality, digital transformation, and customer experience, demonstrating the potential for innovation to transform the financial sector.