A listed FMCG collections team worked an ageing dump while high-value overdue sat behind noise.
DSO compressed on the prioritised ageing instead of on whoever the floor had time to ring.
- The problem
- A listed FMCG collections team worked an ageing dump while high-value overdue sat behind noise.
- What we built
- Receivables scored the book and prioritised outreach after cash application, not before.
- The outcome
- DSO compressed on the prioritised ageing instead of on whoever the floor had time to ring.
Case studies are anonymised at the client's request. Outcomes describe what changed operationally rather than claiming attributed financial figures - we'd rather under-state a result than dress one up.
The product behind this
Collect what is owed, apply what arrived, tell the customer the truth.
Prioritised collections, cash application, and governed customer outreach on your existing AR ledger. Humans still gate credit and promises to pay.
More Order-to-Cash case studies
An auto-components supplier's unapplied cash made current invoices look overdue.
Unapplied cash cleared so ageing stopped treating receipts as still due.
Read →A multi-plant cement company chased overdue with scripts that guessed the balance on the call.
Overdue outreach ran from ledger amounts a credit manager would defend.
Read →Have the same problem?
Most engagements start as a single product on a single workflow, with a measurable result inside 8-12 weeks.