A multi-plant cement company chased overdue with scripts that guessed the balance on the call.
Overdue outreach ran from ledger amounts a credit manager would defend.
- The problem
- A multi-plant cement company chased overdue with scripts that guessed the balance on the call.
- What we built
- Voice & Outreach said only ledger amounts on high-value overdue; missing fields were queued, not spoken.
- The outcome
- Overdue outreach ran from ledger amounts a credit manager would defend.
Case studies are anonymised at the client's request. Outcomes describe what changed operationally rather than claiming attributed financial figures - we'd rather under-state a result than dress one up.
The product behind this
Collect what is owed, apply what arrived, tell the customer the truth.
Prioritised collections, cash application, and governed customer outreach on your existing AR ledger. Humans still gate credit and promises to pay.
More Order-to-Cash case studies
A listed FMCG collections team worked an ageing dump while high-value overdue sat behind noise.
DSO compressed on the prioritised ageing instead of on whoever the floor had time to ring.
Read →An auto-components supplier's unapplied cash made current invoices look overdue.
Unapplied cash cleared so ageing stopped treating receipts as still due.
Read →Have the same problem?
Most engagements start as a single product on a single workflow, with a measurable result inside 8-12 weeks.