An ATM managed service provider had no consistent way to cross-reference EJ logs against physical evidence.
Evidence cross-referencing that took analysts hours now happens automatically.
- The problem
- An ATM managed service provider had no consistent way to cross-reference EJ logs against physical evidence.
- What we built
- Automated EJ interpretation and counter slip validation, with discrepancies flagged for review.
- The outcome
- Evidence cross-referencing that took analysts hours now happens automatically.
Case studies are anonymised at the client's request. Outcomes describe what changed operationally rather than claiming attributed financial figures — we'd rather under-state a result than dress one up.
The product behind this
Resolve ATM disputes on evidence, automatically, not on a backlog.
Evidence-based ATM dispute and complaint resolution for banks and ATM MSPs, automated reading, cross-checking, classification and resolution.
More ATM Dispute Resolution case studies
A leading private-sector bank's ATM operations team resolved disputes through slow, manual evidence review.
A substantial share of manual complaint volume became automation-ready or assisted-review.
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A public-sector bank's dispute team manually reconciled shortage claims against FCR and recycle reports.
Only genuine differences now route to manual review, on the same evidence-backed workflow.
Read →
Have the same problem?
Most engagements start as a single product on a single workflow, with a measurable result inside 8–12 weeks.