AI chatbots begin replacing India’s call-center workforce
AI chatbots are automating large portions of India’s call-center work, intensifying job disruption concerns.
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1 day agoAI chatbots begin replacing India’s call-center workforce
India’s IT and outsourcing sector is witnessing a surge in adoption of generative AI chatbots that automate routine call-center functions. Startups like LimeChat and Haptik claim they’ve already replaced up to 5,000 jobs in client operations and aim to push automation coverage from 70% to over 90%. The shift raises concerns of job displacement across India’s 1.65 million call-center employees, even as firms highlight cost savings and round-the-clock service. The change may reshape training, skill sets, and industry hiring norms.
neutral
1 day agoAI chatbots begin replacing India’s call-center workforce
India’s IT and outsourcing sector is witnessing a surge in adoption of generative AI chatbots that automate routine call-center functions. Startups like LimeChat and Haptik claim they’ve already replaced up to 5,000 jobs in client operations and aim to push automation coverage from 70% to over 90%. The shift raises concerns of job displacement across India’s 1.65 million call-center employees, even as firms highlight cost savings and round-the-clock service. The change may reshape training, skill sets, and industry hiring norms.
neutral
AI chatbots begin replacing India’s call-center workforce
1 day ago
1 min read
80 words
AI chatbots are automating large portions of India’s call-center work, intensifying job disruption concerns.
India’s IT and outsourcing sector is witnessing a surge in adoption of generative AI chatbots that automate routine call-center functions. Startups like LimeChat and Haptik claim they’ve already replaced up to 5,000 jobs in client operations and aim to push automation coverage from 70% to over 90%. The shift raises concerns of job displacement across India’s 1.65 million call-center employees, even as firms highlight cost savings and round-the-clock service. The change may reshape training, skill sets, and industry hiring norms.
India’s IT and outsourcing sector is witnessing a surge in adoption of generative AI chatbots that automate routine call-center functions. Startups like LimeChat and Haptik claim they’ve already replaced up to 5,000 jobs in client operations and aim to push automation coverage from 70% to over 90%. The shift raises concerns of job displacement across India’s 1.65 million call-center employees, even as firms highlight cost savings and round-the-clock service. The change may reshape training, skill sets, and industry hiring norms.
Companies:
LimeChat
Haptik
Tags:
ai
startup
ai
startup
automation
india
jobs
Source:
Oct 16, 2025 • 07:22 IST