neutral
Recently
AI chatbots displace India’s call-center workers, slashing labor needs
Indian AI chatbots eliminate up to 80% of call center roles, raising job loss and retraining concerns.
In India, AI chatbots are rapidly replacing traditional call-center agents and customer support staff. Startups like LimeChat claim reductions in manpower needs by up to 80%. Revenues have surged from ~$79,000 to $1.5 million in two years using generative models. While companies embrace cost and efficiency gains, concerns rise over job displacement for ~1.65 million BPM workers. The transition-building focus on retraining programs is escalating in policy circles.